Policies
To ensure our patients have the best experience at our clinic, please review the following policies carefully
Medical Forms
Medical forms require time to complete (including chart review and attaching of medical records/reports). There will be a charge for form completion as this is not covered by MSP. Please allow for a minimum of 2 weeks for your forms to be completed and book your appointment accordingly with your family physician. Payment must be made prior to collecting the completed form. We do not accept payment from third parties; you will be responsible for the upfront payment and claiming any applicable reimbursement later.
Longer Visits
For appointments requiring more time (for example, paps, childhood vaccinations, physical exams, etc.) please call the clinic so appropriate time can be allotted for these procedures.
Kiosk Check-in
To help expedite your check-in and minimize wait times, please check-in to your appointment using the self-service kiosk located at the front of our reception area. You’ll simply need to scan the back of your health services card to begin the check-in process.
Prescription Refills
Please note, appointments are required for all prescription refills. Please plan your appointment accordingly. Pharmacies can help provide emergency refills if needed.
Missed Appointments
If you are unable to attend an appointment, please call the clinic as soon as possible. Missed appointments, without advance notice, will be charged a no-show fee of $50.00.
Patient Interaction
Privacy and Confidentiality
We take the privacy and confidentiality of our patients very seriously. Please note, no video, photo or sound recording is permitted on the clinic premises. We also do not offer wifi access. Acting in discordance with this rule may result in termination of your care at the clinic.
Aggressive or Disrespectful Behaviour
Any aggressive or abusive behaviour towards our staff or physicians will not be tolerated in any manner and may result in the immediate termination of your care at the clinic.
Patient Portal
Before accessing our convenient patient portal, please review the following terms
A modern clinic with a focus on patient care
We’re a full-service family medicine clinic providing longitudinal care for our patients.