To ensure our patients have the best experience at our clinic, please review the following policies carefully
Medical Forms

Medical forms require time to complete (including chart review and attaching of medical records/reports).  There will be a charge for form completion as this is not covered by MSP.  Please allow for a minimum of 2 weeks for your forms to be completed and book your appointment accordingly with your family physician. Payment must be made prior to collecting the completed form. We do not accept payment from third parties; you will be responsible for the upfront payment and claiming any applicable reimbursement later.

Longer Visits

For appointments requiring more time (for example, paps, childhood vaccinations, physical exams, etc.) please call the clinic so appropriate time can be allotted for these procedures.

Kiosk Check-in

To help expedite your check-in and minimize wait times, please check-in to your appointment using the self-service kiosk located at the front of our reception area. You’ll simply need to scan the back of your health services card to begin the check-in process.

Prescription Refills

Please note, appointments are required for all prescription refills. Please plan your appointment accordingly.  Pharmacies can help provide emergency refills if needed.

Missed Appointments

If you are unable to attend an appointment, please call the clinic as soon as possible.  Missed appointments, without advance notice, will be charged a no-show fee of $50.00.

Patient Interaction

Privacy and Confidentiality

We take the privacy and confidentiality of our patients very seriously.  Please note, no video, photo or sound recording is permitted on the clinic premises. We also do not offer wifi access. Acting in discordance with this rule may result in termination of your care at the clinic.

Aggressive or Disrespectful Behaviour

Any aggressive or abusive behaviour towards our staff or physicians will not be tolerated in any manner and may result in the immediate termination of your care at the clinic.

Patient Portal

Before accessing our convenient patient portal, please review the following terms